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Current Desk items returned for the selected tenant.
Hinoki Desk
Human handling for the moments automation should not fake.
Desk is the controlled fallback layer. Complaints, refund discussions, damage claims, and ambiguous guest situations land here with context preserved, rather than forcing the agent to improvise.
Fallback rule
Human
The agent stops when confidence or policy boundaries break down.
Billing trigger
Desk
Human intervention is the only usage-based commercial surface.
Case intake
Load the exception queue for a tenant
Desk principle
Escalate quickly, preserve context, and keep an audit trail attached to every decision.
Case actions
Resolve, escalate, or dismiss without losing the reason chain.
Desk should feel operational, not conversational. The most important data is why the case exists, how risky it is, and what action closes the loop responsibly.
No active cases
Load the exception queue to inspect Desk actions.
The page will show each case with its property, priority, and action controls once data exists.