Automation fit
71.5%
Existing message volume suited to automation.
Beds24-first guest operations AINo peak surchargeDesk billed only when humans step in
Hospitality operations OS
Automated guest operations, elegantly managed.
PMS-connected AI agents for guest messaging, rules, and hospitality workflows.
Hinoki Concierge turns approved property knowledge into an auditable operating layer. Routine guest messaging stays automated, while exceptions route cleanly into Desk before they become expensive.
Average turns
6.13
Average turns per booking across sampled data.
Commercial posture
15-20%
Targeted below overseas suite competitors.
Approved facts first
Escalate when confidence drops
Hinoki Operations Board
Today's live guest operations
Guest messaging queue
24 activeLate check-in request
Parking clarification
Damage complaint
Ledger approval
2 pendinghouse_rules.quiet_hours
Quiet hours are from 22:00 to 07:00. No rooftop access after 21:00.
ApproveEditReject
Desk escalation
Human onlyReasonRefund after noisy-night complaint
ActionAssign operator + preserve audit trail
BillingDesk overage starts here
Setup Chat
Turn PDFs, SOPs, and property rules into approved operating facts before automation goes live.
Ledger
Keep an auditable record of what the agent is allowed to say, change, and escalate.
Desk
Push refund, damage, and exception-heavy moments into human handling only when required.
Why the product feels different
Not a chatbot skin. A controlled workflow for hospitality teams.
Hinoki is built around the moments that break operations: uncertain facts, guest risk, policy drift, and seasonal volume swings. The design should feel calm, exact, and ready for escalation, not merely chatty.
01
Approval-first onboarding
New facts stay in review until a human approves the extracted operating rule.
02
PMS-connected execution
Beds24-connected context grounds the agent in the guest, booking, and property timeline.
03
Escalation by design
Refunds, damage, complaints, and ambiguity route to Desk instead of bluffing.
Price architecture
Fixed subscription, annual commitment, no peak premium.
The base plan stays predictable across seasonal demand swings. Human Desk handling is intentionally separated as overage so the commercial model stays honest and gross margin remains viable.
Plan catalog
Loading pricing...
Billing plans are served from the backend so pricing and Desk overage remain aligned.
Seasonality logic
Peak months
Highest guest volume
Base plan stays fixed without seasonal penalties.
Protect margin by billing only human Desk interventions as overage.
Shoulder months
Steady throughput
Best balance of operator confidence and software leverage.
Predictable pricing makes commitment easier to justify.
Low season
Lower occupancy, same standards
Customers keep the workflow discipline instead of turning tools on and off.
Healthy margin because the base layer is software-led.
Competitive read
BnBGenius
Autopilot overlay
$10 / listing / month
Cheap autopilot anchor, but thin on Desk and audit controls.
HelloShift Pro
Guest ops suite
from $160 / month
Closer to the commercial frame Hinoki is actually compared against.
Duve Premium
Guest journey suite
€180 minimum + setup
Useful reference for a premium hospitality envelope.
HiJiffy Premium
AI concierge suite
from $359 / month + setup
Strong benchmark for inbox + automation positioning.
Operator control center
A live-feeling console, not a generic SaaS dashboard.
This section keeps the working API demo, but inside the new visual system. It shows how onboarding, provisioning, readiness, and launch state can feel inside the actual product.
Payment to provisioning
Provision a new tenant
Tenant id
Not provisioned yet
Autopilot gate
Validate readiness before launch
Readiness
Awaiting tenant provisioning
Status
Autopilot is off